Shop hours
Our London Shop is open 11am–6pm on weekdays and Saturdays, and closed on Sundays and public holidays.
Christmas 2025
We will be closed over the Christmas holidays, closing at the end of Tuesday 23 December and reopening on Friday 2 January.
270 St John Street, London, EC1V 4PE
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Royal Mail shipping
The staff at our local Post Office have provided a super-efficient service for the past ten years—all our orders shipped on the day we received them. The company has just been taken over by new owners and a new team installed, resulting in a less reliable service. We’re trying to establish what the problem is and hope to return to our normal service soon.
Online shop
All the magazines in our London Shop are also available for online orders for collection, London same-day delivery, UK shipping, and international shipping. We pack and post all orders ourselves at the Shop, aiming to dispatch all orders placed before 2pm local time on the same day, Monday through Friday. Orders placed after 2pm will ship the following day (on Friday, later orders will ship on Monday).
We use two shipping services: Royal Mail and DHL. You’ll be offered several options at checkout. Same-day London deliveries use Gophr.
For more expensive items and international orders, we strongly recommend selecting a tracked service: either Royal Mail International Tracked & Signed or DHL.
US orders, update, 5 November 2025
After some confusion, it’s been confirmed that the end of the De Minimis tax exemption (where anything worth less than $800 passes duty-free) does not affect deliveries of magazines. US customers can order without worrying about additional taxes being applied.
International orders
We offer a choice of Royal Mail Tracked and Signed, or DHL for international orders, so all shipments can be tracked. You’ll receive your tracking number by email after the order ships. If the order is particularly large/valuable/urgent go for DHL, which is faster and more efficient than the standard post service.
For US, Canada and Mexico we only offer DHL shipping.
Our online shop now accepts payments using your local currency.
EU orders
We follow all advice on overcoming post-Brexit delivery problems, and generally there is no problem shipping to the EU today. As part of this, we use customs forms and add VAT tax to all orders from the 27 EU countries. The tax is added automatically at checkout, and set at the local rate for the delivery address (all non-EU destinations are tax-free.)
All international orders use tracked services—you can choose Royal Mail Tracked and Signed or DHL. To be extra secure, select DHL over Royal Mail. DHL is more reliable and faster.
There is still the occasional EU shipment that gets extra customs rates applied at the delivery stage; this is incorrect, but beyond our control. If this happens please email us urgently and we’ll do our best to sort the situtaion. It is sometimes simpler for us to pay the additional fee than for the package to be returned.
We regret that we can’t currently accept orders from Russia, Belarus, Ukraine and Israel as our shipping partners cannot guarantee shipments will arrive safely. We hope we can reinstate these countries soon.
If you have any questions about shipping, or special requirements, please call us on +44 (0)203 7598022.
Click + Collect
You can also pay online and come and collect your magazines from the Shop—just select ‘Pick Up’ at Checkout. Once you receive email confirmation that your order is ready for collection, come to our Clerkenwell Shop 11am—6pm weekdays or 12—6pm Saturdays. Please bring your order number.
270 St John Street EC1V 4PE
Packaging
Orders are carefully and securely packed in card envelopes or boxes, all of which are reusable/recyclable, and we use paper rather than plastic bubble wrap to protect items. We have also stopped using plastic tape to seal packages.
Larger orders may be split into two or more packages.
Payments
We accept Visa, Mastercard and American Express card payments as well as Shop, PayPal and Apple Pay, and our shop is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Address details
We cannot be responsible for incorrect addressing—please make sure you use the correct name, address, email and phone details. If you realise you’ve made a mistake email or call us as soon as possible—we ship every day so you need to catch us quick.
Packed magazines are often larger than home letterboxes, so someone will need to be present to receive the shipment.
Gift orders
If your order is a gift for another person, please say so in the Notes field when ordering, and we won’t include an invoice with the shipment. You can also include a personal message here and we’ll write that on a postcard—or you can buy one of our greetings cards and we’ll personalise that.
Order confirmation
You will receive a confirmation email shortly after placing your order. Please check it to make sure everything is correct. If you have any questions or concerns, email or give us a call right away.
We will respond to emails as soon as we can Monday to Friday during shop hours (currently 11am–6pm).
UK orders
Orders weighing less than 2kg are sent via Royal Mail by default, and there’s a range of service options. We strongly recommend paying more and selecting ‘Tracked & Signed’ at checkout—we cannot vouch for your package’s safe delivery otherwise.
Orders over 2kg are automatically sent using DHL Express as it is cheaper than Royal Mail, as well as more efficient.
DHL is generally a next day service but they do not deliver at weekends. Orders placed between 2pm on Thursday and 2pm on Friday won’t arrive until Monday. Those placed after 2pm on Friday or over the weekend will be shipped on Monday and arrive Tuesday.
Spend over £100 for a UK order and get free shipping.
London same day delivery
For same day delivery in London, select the Gophr courier service at Checkout. This service is available weekdays 12-5pm only. Visit gophr.com to find out more about their service.
International orders
We now accept payment using your local currency.
Orders weighing less than 2kg are sent via Royal Mail Tracked and Signed, or you can opt for DHL for a faster and more efficient service
Oders over 2kg ship using DHL Express.
Orders placed after 2pm on Fridays and over the weekend will ship on the following Monday.
For some European countries we’re able to offer the option of choosing DHL Economy Select—this is a road service and will take a few days longer than Express. Post-Brexit there are unpredictable delays on this services.
US/Canada/Mexico orders
We only offer DHL shipping to these three countries due to the number of lost items using traditional post.
Receipt
All shipments include a tax receipt for your order, unless you specify the order is a gift (state 'Gift’ in the notes field).
Except for orders from the EU, magazines and books sold from the UK are zero-rated for VAT.
Product descriptions
We take all reasonable care to ensure that the descriptions, prices and other details of products listed on the website are correct at the time of publishing.
Returns/lost orders
We check all orders before shipping, but if anything is damaged or missing from your order please let us know as soon as possible.
It is surprisingly rare for shipments to get lost in the postal system. More usually they are delayed. We recommend paying for a tracked service to avoid delays/losses.
Read our full Returns Policy.
Shop details
270 St John Street
London EC1V 4PE
Phone: +44 (0) 203 759 8022
Limited company, registered in the UK: 8493379
VAT number: GB 174 8141 00
EORI number: GB174814100000