Our London Shop is open 11am–6pm on weekdays and 12–6pm on Saturdays. It is closed on Sundays and public holidays.
270 St John Street, London EC1V 4PE
Update: international shipping, 27 January
We had heard that the ransomware attack on the Royal Mail had been solved, but it appears they are still not accepting international orders for shipping.
Please select our DHL service at checkout where available, or email us for help.
New! Free shipping on UK orders
Spend over £100 online to get free shipping within the UK.
Russia, Belarus and Ukraine
We regret that we can’t accept orders from Russia, Belarus and Ukraine as our shipping partners cannot guarantee orders will arrive safely. We hope we can reinstate these countries soon.
EU orders and Brexit
We’ve followed all advice to make EU shipments move smoothly post-Brexit and most orders now arrive without problems. As part of this, since July 2021 we have been obliged to add VAT tax to all orders from the 27 EU countries. The tax is added automatically at checkout, and set at the local rate for the delivery address.
We also recommend choosing Royal Mail International Tracked & Signed at the shipping stage, as this will give you the ability to locate your magazine throughout its journey (International Standard mail does not allow you to track items). To eb extra secure, select DHL over Royal Mail. DHL is more reliable and faster.
Royal Mail deliveries to Germany, Greece and Italy have been disrupted for some time, so we are only offering Royal Mail International Tracked & Signed service to these countries. This costs more but is more reliable.
There is still the occasional EU shipment that gets extra customs rates applied at the delivery stage; this is incorrect, but beyond our control. If this happens please email us uregently and we’ll do our best to sort the situtaion. It is sometimes simpler for us to pay the additional fee than for the package to be returned.
Local and international shipping
We pack and post all orders from our London Shop, aiming to dispatch those received before 2pm local time on the same day, Monday through Friday. Orders placed after 2pm will ship the following day (on Friday, later orders will ship on Monday).
We use two shipping services, defined by weight. Orders up to 2kg go by Royal Mail, and over 2kg by DHL. Read on for further details.
For more expensive items/EU orders, we strongly recommend selecting a tracked service: either Royal Mail International Tracked & Signed or DHL.
If you have any questions or special requirements please call us on +44 (0)203 7598022.
If ordering from within the EU please make sure you read the notes at the start of this page––we regularly update those.
Click + Collect
You can also pay online and come and collect your magazines—simply select ‘Pick Up’ at Checkout.
Once you receive the email confirmation that your order is ready for collection, come to our Clerkenwell Shop 11am—6pm weekdays or 12—6pm Saturdays. Please bring your order number.
270 St John Street EC1V 4PE
Orders are carefully and securely packed in card envelopes or boxes, all of which are reusable/recyclable, and we use paper rather than plastic bubble wrap to protect items. Plastic tape is sometimes used to seal packages as that remains the most secure option.
Larger orders may be split into two or more packages.
We accept Visa, Mastercard and American Express card payments as well as PayPal and Apple Pay, and our shop is fully complaint with the Payment Card Industry Data Security Standard (PCI DSS).
We cannot be responsible for incorrect addressing—please make sure you use the correct name, address, email and phone details. This is particularly important while so many people continue to work from home.
If you realise you’ve made a mistake call us as soon as possible – we ship every day so you need to catch us quick.
Packed magazines are often larger than home letterboxes, so someone will need to be present to receive the shipment.
If your order is a gift for another person, please say so in the Notes field when ordering, and we won’t include an invoice with the shipment. You can also include a personal message here and we’ll write that on a postcard—or you can buy one of our greetings cards and we'll personalise that.
You will receive a confirmation email shortly after placing your order. Please check it to make sure everything is correct. If you have any questions or concerns, email or give us a call right away.
We will respond to emails as soon as we can Monday to Friday during shop hours (currently 11am–6pm). There is also a chat service on Shopify, same hours.
Orders weighing less than 2kg are sent via Royal Mail First Class by default, but we strongly recommend paying the slightly higher rate and selecting ‘Tracked & Signed’ at checkout—we cannot vouch for your package’s safe delivery otherwise.
Orders over 2kg are automatically sent using DHL Express as it is cheaper than Royal Mail for that weight.
DHL is generally a next day service but please note DHL doesn’t deliver at weekends. Orders placed between 2pm on Thursday and 2pm on Friday won’t arrive until Monday. Those placed after 2pm on Friday or over the weekend will be shipped on Monday and arrive Tuesday.
Spend over £100 for a UK order and get free shipping.
London same day delivery
For same day delivery in London, select the Gophr courier service at Checkout. This service is available weekdays 12-5pm only. Visit gophr.com to find out more about their service.
Orders weighing less than 2kg are sent via Royal Mail First Class by default, but we strongly recommend paying the slightly higher rate and selecting ‘Tracked & Signed’ at checkout—we cannot vouch for your package's safe delivery otherwise.
Apart from the US (see below), orders over 2kg are delivered using DHL Express.
Orders placed after 2pm on Fridays and over the weekend will ship on the following Monday.
Please note that certain countries, such as Australia and Brazil, allow for either tracked or signed, but not both. In such cases, we will always choose tracked for ‘Tracked & Signed’ deliveries unless you request otherwise.
For some European countries we’re able to offer the option of choosing DHL Economy Select — this is a road service and will take a few days longer than Express. Post-Brexit there are unpredictable delays on this services.
All US orders weighing more than 0.76kg will be shipped using DHL as this is cheaper than current US mail rates and more secure. Smaller US orders will use Royal Mail Tracked and Signed.
All shipments include a tax receipt for your order, unless you specify the order is a gift (use the notes field).
Magazines and books sold from the UK are zero-rated for VAT.
We take all reasonable care to ensure that the descriptions, prices and other details of products listed on the website are correct at the time of publishing.
We check all orders before shipping, but if anything is damaged or missing from your order please let us know as soon as possible.
It is surprisingly rare for shipments to get lost in the postal system. More usually they are delayed, particularly while the pandemic and Brexit continue to disrupt systems.
We recommend paying for a tracked service to avoid losses.
Read our full Returns Policy.
270 St John Street
London EC1V 4PE
Phone: +44 (0) 203 7598 8022
Limited company, registered in the UK: 8493379
VAT number: GB 174 8141 00
EORI number: GB174814100000