Thanks for using the magCulture Shop
We work hard to make sure items are properly packed and safely shipped. But we’re a small, busy team and sometimes things go wrong. Please let us know the problem straight away and we’ll sort it out. Here’s a guide to what to do.
If an item arrives damaged, we’ll replace it if another is available, or offer a refund if not. Please email photographs of the damage and be ready to return the item by post if asked to.
We always recommend using one of the tracked service options when ordering, to reduce the chance of shipments being lost in transit. We do not accept liability for lost items but will always try to help resolve the situation where possible.
If you receive the wrong item(s) please let us know straight away, and within 7 days. We will replace it if another is available, or offer a refund if not.
If the item(s) you bought don’t match your expectations, we will accept returns. These need to be notified immediately by email, and the items sent back using a tracked shipping service within 7 days of receiving them. We will refund the cost of the item when we have checked them – they must arrive in good condition.
270 St John Street