Skip to content
The magCulture Christmas Cracker is back! Help us support Shelter from the Storm this December.
The magCulture Christmas Cracker is back!

Returns policy

Thanks for using the magCulture Shop
We work hard to make sure items are properly packed and safely shipped. But we’re a small, busy team and sometimes things go wrong. Please let us know the problem straight away and we’ll sort it out. Here’s a guide to what to do.

 

Damage
If an item arrives damaged, we’ll replace it if another is available, or offer a refund if not. Please email photographs of the damage and be ready to return the item by post if asked to.
shop@magculture.com

 

Lost items
We always recommend using one of the tracked service options when ordering, to reduce the chance of shipments being lost in transit. We do not accept liability for lost items but will always try to help resolve the situation where possible.
shop@magculture.com

 

Wrong items
If you receive the wrong item(s) please let us know straight away, and within 7 days. We will replace it if another is available, or offer a refund if not. 
shop@magculture.com

 

Returns
If the item(s) you bought don’t match your expectations, we will accept returns. These need to be notified immediately by email, and the items sent back using a tracked shipping service within 7 days of receiving them. We will refund the cost of the item when we have checked them – they must arrive in good condition.
shop@magculture.com

 

magCulture
270 St John Street
London
EC1V 4PE
United Kingdom

 

Phone: +44(0)2037598022